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FAQ

How many computers can I install the software on?

We know many writers may have both a laptop and a desktop, which is why we allow you to install the software on 2 computers at a time.

Do I need an internet connection?

You generally don’t need an internet connection to use Storywriter Pro. There are, however, some situations where you do:  Activating/deactivating your license, exporting, checking for updates, and updating the software.

Are updates free?

Yes, but… We want to keep updates free in general. This is only possible as long as we get new customers coming in. So, you know, spread the word.

While we do want to keep updates free, we do reserve the right to charge for any future versions/updates.

I have both a Mac and a Windows computer. Do I need to buy two licenses?​

No. You can activate your Storywriter Pro license on two computers regardless of OS.

I've lost my license key. What should I do?

Get in touch with us and we’ll see if we can help you out.

Can I try the software before I buy?

Yes. Just download the software from this site and give it a go. The demo version can’t export and has a limit of 3 chapters and 9 scenes. There are no time restrictions and no credit card is required.

When you’re ready for the full version, you can buy a license and enter it into the software to unlock it.

Contact

Support answers emails Monday – Friday. We do our best to get back to you as fast as possible.

General Questions

Get in touch with us.

Billing Questions

If you have any billing questions, you can get in touch with our billing partners (Paddle) through this link:

Business Inquiries

Any business inquiries, partnership suggestions, vloggers, bloggers, reviewers etc.

Feature Requests

Have a great idea for a feature? We’d love to hear about it.

We won’t be able to reply to all feature request emails, but we will read and consider all of them.

We care deeply about keeping the software simple. This means we’re going to be very selective when it comes to adding new features. But don’t let this scare you away. Send us your thoughts. We might go with it, we might be inspired to create a slightly different feature, or we might like it, but just not for this software.