FAQ

We know many writers may have both a laptop and a desktop, which is why we allow you to install the software on 2 computers at a time.

You generally don’t need an internet connection to use Storywriter Pro. There are, however, some situations where you do:  Activating/deactivating your license, exporting, checking for updates, and updating the software.

Yes. No. Maybe. When purchasing Storywriter Pro, you’re buying the current version of the software. There are no guarantees that you’ll get free updates with additional features. That being said, we have no plans for a paid update anytime soon. 

No. You can activate your Storywriter Pro license on two computers regardless of OS.

Get in touch with us and we’ll see if we can help you out.

We’ve created a quickstart guide to make it easy for new users to learn the ins and outs of the software. You can find the quickstart guide here.

Contact

Support answers emails Monday – Friday. We do our best to get back to you as fast as possible.

General Questions

Do you have a question?  Get in touch.

Billing Questions

If you have any billing questions, you can get in touch with our billing partners (Paddle) through this link: